Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Notes

The Notes icon is located within the learners portfolio and contains private notes that are not visible to the learner.

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer 
  • Assessor
  • Employer

To create a Note follow the below steps:

  1. Access learner portfolio
  2. Click Notes Icon 
  3. Click Create Note
  4. Title note 
  5. Select who can see by checking checkbox
  6. Add Note text
  7. Select File (Optional)
  8. Click Save 

Reports

All Notes added can also be exported in a CSV format by clicking the Export option.

The Notes report can also be located by navigating to the Learner Reports section within the main reporting suite.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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