Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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New SSL Security Certificate

As of 3 Nov 2022, the security certificate for the FTP server has been updated. You will be notified that the certificate has been updated the next time you connect.


Please select the option to trust the certificate, with the following settings below (or relevant settings your system of choice).

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