Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

OneFile RPL Software Update: Wednesday 16th April 2025

On Wednesday, we're updating OneFile RPL, to introduce new features and enhancements.

There will be no product downtime.

Release notes can be found here.


Help centre

Submit a ticket Log in

Tracker - Adding Learning Aims

Before a learning aim can be assigned to a learner, it must first be added to your Tracker system. In order to add learning aims to Tracker, please follow the below steps;


  1. Log in to Tracker using a Power User role
  2. Click on the Site Admin menu item on the left side of the screen
  3. Click on the Aim References option. This will display your existing Learning Aims
  4. Click on the New button in the bottom left hand corner of the screen
  5. In the search bar, type in the Learning Aim Reference of the aim you wish to add
  6. Press the Enter key on your keyboard or use your mouse to click on the Search button
  7. When the search has completed, click on the Learning Aim that appears in the results list
  8. Once the screen refreshes, click on the Save button 


The learning aim will now be available to assign to learner records and also add to templates for future use.


Please note that learning aims that have recently been published may take some time to become available in the learning aim search. In the event that a learning aim cannot be found using the search facility, please contact tracker@onefile.o.uk for further support.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.