Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in

Installing the Onefile Eportfolio App

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Assessors
  • Trainee Assessors
  • Learners

ℹ️Important Notes

Requirements

  • A smartphone or device running iOS or Android.
  • Internet connection for first-time login.

Steps to Install

  1. Open the App Store (iOS) or Google Play Store (Android).
  2. Search for OneFile Eportfolio App.
  3. Download and install the app.


ℹ️Important Notes

  • If prompted for login details during download:
    • Use your Apple ID or Google account credentials, not your OneFile login details.
  • For help with downloading apps, contact your IT support desk.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.