Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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How do I install the Onefile Eportfolio app?

  User Roles

This feature can be used by the following user roles:

  • Assessors
  • Trainee Assessors
  • Learners

To use OneFile's Eportfolio app to capture data whilst out on visits, in the workplace or where you have no internet connection, you'll need a smart phone or device which operates on either iOS or Android.

To install the app head to the App Store (iOS devices) or Play Store (Android devices) and search OneFile eportfolio app.

More information on installing apps on your smart device can be found here. IOS and Android.

If your prompted to enter login details to download the app, these are you Google or Apple login details and not the details provided by Onefile. We advise contacting your IT support desk if you have any questions regarding downloading apps on your device. 

To login to the app for the first time you'll need an internet connection.

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