Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Uploading Company Logo & Branding

  User Roles

This feature can be used by the following user roles:

  • Centre Managers

Uploading a New Logo

To upload a new logo onto your centre, follow the below steps:

  1. Click Centre on the navigation bar
  2. Click Details
  3. Click Choose File under Upload new logo
  4. Select logo from your computer
  5. Click Open
  6. Tick Display centre logo at the top of every page
  7. Anchor your logo to the left or right of your screen
  8. Click Save

Uploading Custom Header Background

To upload a background to your company logo, please follow the below steps:

  1. Click Choose File under customer header
  2. Select background file
  3. Click Open
  4. Click Save

  Top Tips

If your logo or branding isn't appearing after it's been uploaded press Ctrl + F5 on your keyboard.


Logo Size

We recommend the following dimensions for your company logo: 

Height: 100px 

Width: 720px 

The width can be expanded to meet requirements, but the required height of the logo is better at 100 pixels.

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