Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Add an Employer

  User Roles

This feature can be used by the following user roles:

  • Client Owner
  • Tutor

Client Owners and Tutors can invite Employers to your organisation. To invite an employer follow the steps below:

  1. Click Organisation Settings in the navigation menu
  2. Click Manage employers
  3. Click Add an employer
  4. Add the Employers name and whether they pay the apprenticeship levy
  5. Click Add Employer

To add a line manager to the employer, follow the steps below:

  1. Click Add first line manager
  2. Add the first name, last name, and email address
  3. Click Add line manager

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