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Why can't I unlock an Assessment?

Assessments can only be unlocked by Centre Managers, IVs and Assessors.


If you're unable to unlock an assessment, it could be due to one of the following reasons:


  • A) The assessment has been signed by an IV
  • B) The criteria on the assessment is linked to a unit summary that has been signed-off


Solution A

If the assessment has been signed by an IV, you'll need to contact the IV or a Centre Manager and ask they they unlock this (to remove their IV signature) and then either resubmitt it, or unlock it back to you as the Assessor.



Solution B


If the unit summary linked to the criteria has been signed off, you will see the message below, which explains which unit summaries need to be unlocked. You can click the link to open the unit summary to unlock it.

A
Adam is the author of this solution article.

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