Help centre
Product guides
Guidance and FAQs about the features of our products
Logging in, Keychains & Passwords
- How can I reset the password for another user?
- I've received my password reset email, but I still can't log in
- What is a Keychain?
- Creating a Keychain
- How do I add an account to my Keychain?
- How does the Centre Setting to auto-create Keychains work?
- How do I log into my account?
- Log in with Microsoft
- Log in with Facebook
- Unit Rules
Eportfolio
- Create an Assessment Plan
- Custom navigation bar
- How do I promote a Trainee Assessor account?
- How is Progress Calculated?
- How do I sync my OneFile calendar with an external calendar?
- When do links in OneFile emails expire?
- How to find OneFile Eportfolio UserID's
- How to create sampling tasks - Single learner
- Declarations and how change them
- Delete Messages
Eportfolio App
- How do I finish an assessment on the App that I started online?
- Delete unwanted work from the Eportfolio App
- How do I complete a Learner sync on the Eportfolio App?
- How do I complete a Centre sync on the Eportfolio App?
- Create a Review on the Eportfolio App
- Access Reviews on the Eportfolio App
- How do I upload a Review using the Eportfolio App?
- How do I capture evidence on the app?
- Creating a Plan on the Eportfolio app
- What is conflict in data?
Learning Hub
- Creating a Learning Activity/Reflection
- Create a Course
- Sharing Courses
- Assign a course to a learner
- How do I expand and collapse modules within a course?
- Using the Learning Journal as a Tutor
- Export learning journal entries
- Filter Learning Journal entries
- How to embed a file into Course Builder
- Quiz - Short Answers
RPL Funding Calculator
- Verify and log into RPL Funding Calculator account
- Add a Team Member
- Add an Employer
- Search for and add a Standard
- Add an Applicant
- How do I view and finalise a Skills Assessment?
- Complete a Skills Assessment
- Setup Funding Calculator
- Exporting Applications to CSV
- Download exported files
CPD
Enrol
- Create a new Form Template
- Send form to Learner
- Creating a Learner
- Creating an Employer
- How to review and sign a form
- How Learners Access/Open Forms
- How to transfer a learner to Eportfolio
- Export to CSV and XML
- Viewing Form Status
- Viewing a Learner Record
ILR
- Creating a learner
- Export record to XML
- Import ILR data from other ILR software
- How to create new team members
- How to view Licence and seat information
- Deleting a learner record
- How to add the EPA organisation
- Changing the status of a Learner
- Creating a new Programme Aim following Learner withdrawal or break in learning
- Create Programme Templates