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Guidance and FAQs about the features of our products
Logging in, Keychains & Passwords
How can I reset the password for another user?
I've received my password reset email, but I still can't log in
What is a Keychain?
How do I add an account to my Keychain?
How does the Centre Setting to auto-create Keychains work?
How do I create a Keychain?
How do I download a portfolio?
How do I attach evidence to an assessment?
How is Off-The-Job calculated in OneFile?
How do I unlock an Assessment?
How do I set up an EV/ EQA on my Centre?
How do I unlock a Plan?
How do I create an Assessment Template?
How do I upload resources?
How do I delete an Assessment?
How do I create Written Questions?
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How do I finish an assessment on the App that I started online?
How do I delete unwanted work from the Eportfolio App?
How do I complete a Learner sync on the Eportfolio App?
How do I complete a Centre sync on the Eportfolio App?
How do I create a Review on the Eportfolio App?
How do I access Reviews on the Eportfolio App?
How do I upload a Review using the Eportfolio App?
How do I create a Learning Activity/Reflection?
How do I create a Course?
How do I share Course?
How do I assign a course to a learner?
How do I expand and collapse modules within a course?
How do I use the learning journal as a Tutor?
How to export Learning Journal Entries?