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Guides and support
Guidance and FAQs about the features of our products
Logging in, Keychains & Passwords
How can I reset the password for another user?
I've received my password reset email, but I still can't log in
What is a Keychain?
Creating a Keychain
How do I add an account to my Keychain?
How does the Centre Setting to auto-create Keychains work?
How do I log into my account?
Log in with Microsoft
Log in with Facebook
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How to add a topic to a forum
How set up Forums
Allow Employers to Start Assessments
How to send a Message
Not receiving emails from OneFile
What systems do OneFile Integrate with?
Move learners from one centre to another
Setting Learning Aims and Units
Log changes to Anticipated Completion Dates
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How do I finish an assessment on the App that I started online?
Delete unwanted work from the Eportfolio App
How do I complete a Learner sync on the Eportfolio App?
How do I complete a Centre sync on the Eportfolio App?
Create a Review on the Eportfolio App
Access Reviews on the Eportfolio App
How do I upload a Review using the Eportfolio App?
How do I capture evidence on the app?
Creating a Plan on the Eportfolio app
What is conflict in data?
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Creating a Learning Activity/Reflection
Create a Course
Assign a course to a learner
How do I expand and collapse modules within a course?
Using the Learning Journal as a Tutor
Export learning journal entries
Filter Learning Journal entries
How to embed a file into Course Builder
Quiz - Short Answers
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RPL Funding Calculator
Verify and log into RPL Funding Calculator account
Add a Team Member
Add an Employer
Search for and add a Standard
Add an Applicant
How do I view and finalise a Skills Assessment?
Complete a Skills Assessment
Setup Funding Calculator
Exporting Applications to CSV
Download exported files
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Create CPD activity
Share CPD profile with keychain account
How to create a CPD account
Assigning an Activity to an Objective
Add an Objective to your CPD Profile
Create a new Form Template
Send form to Learner
Creating a Learner
Creating an Employer
How to review and sign a form
How Learners Access/Open Forms
How to transfer a learner to Eportfolio
Export to CSV and XML
Viewing Form Status
Viewing a Learner Record
Creating a learner
Export record to XML
Import ILR data from other ILR software
How to create new team members
How to view Licence and seat information