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Guidance and FAQs about the features of our products
Logging in, Keychains & Passwords
How can I reset the password for another user?
I've received my password reset email, but I still can't log in
What is a Keychain?
Creating a Keychain
How do I add an account to my Keychain?
How does the Centre Setting to auto-create Keychains work?
How do I log into my account?
Log in with Microsoft
Log in with Facebook
How do I login to my EQA account?
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Not receiving emails from OneFile
Download Portfolio Showcase
How do I change the email address on my keychain?
How is target progress calculated?
Archiving, Suspending and Deleting Learners
Unlock Register Sessions
How to set user online status and out of office message
Change Learner status
Add criteria to assessment
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How do I finish an assessment on the App that I started online?
Delete unwanted work from the Eportfolio App
How do I complete a Learner sync on the Eportfolio App?
How do I complete a Centre sync on the Eportfolio App?
Create a Review on the Eportfolio App
Access Reviews on the Eportfolio App
How do I upload a Review using the Eportfolio App?
How do I capture evidence on the app?
Creating a Plan on the Eportfolio app
What is conflict in data?
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Creating a Learning Activity/Reflection
Create a Course
Assign a course to a learner
How do I expand and collapse modules within a course?
Using the Learning Journal as a Tutor
Export learning journal entries
Filter Learning Journal entries
How to embed a file into Course Builder
Quiz - Short Answers
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RPL Funding Calculator
Verify and log into RPL Funding Calculator account
Add a Team Member
Add an Employer
Search for and add a Standard
Add an Applicant
How do I view and finalise a Skills Assessment?
Complete an Application
Setup Funding Calculator
Exporting Applications to CSV
Download exported files
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Create CPD activity
Share CPD profile with keychain account
Add an Objective to your CPD Profile