Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Unscheduled Software Maintenance: Friday 24th July 2020 - 07:00-07:30 (GMT+1)

On Friday morning, we're updating OneFile to fix a few bugs. 

Download portfolio 

Learner portfolio download requests will now be ready to export 

Any current pending requests will automatically be processed.

Calendar subscriptions 

Invites will automatically appear in your personal calendar when you subscribe to your OneFile calendar.

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