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Knowledgebase : HELP LOGGING IN
     

If you're unable to log in or have forgotten your password, you can reset your password using the steps below: * Click on the 'Forgot password' link located...
This message will appear when the login screen cannot connect to a specific product. If you receive this message, please wait a few minutes before trying again....
This means that you are trying to access OneFile from an unauthorised location. Your centre will have specified locations from which you are authorised to login...
This means that the account has been exclusively locked to a Keychain and cannot be accessed via the unique OneFile username. You should try logging in with you...
If you do not receive a reset password email, please check your email's junk and spam folders as our email may have landed there. If you still didn't receive ...
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