Knowledgebase: HELP LOGGING IN
I get the message "You cannot login from your location [113.34.56.45] - or another number
Posted by Adam Fogo on 03 March 2015 04:55 PM

This means that you are trying to access OneFile from an unauthorised location. Your centre will have specified locations from which you are authorised to login and your current location isn’t one of them. If you think you should have access to OneFile from your current location then you should contact your Centre Manager with the IP address that is displayed in square brackets in the error message.


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