Knowledgebase: HELP LOGGING IN
I've lost or can't remember my username or password
Posted by Adam Fogo on 03 March 2015 04:39 PM

Your username and password (login details) are managed by the centre responsible for your training or assessment programme. You should try the following in order to retrieve your login details.


1. If you have already logged into OneFile before and have registered your email address in ‘My Profile’ or you have already received an email task alert from OneFile then you should use the Password Reset facility.

2. If you are unable to retrieve your login details via the password reminder, because you have not registered your email or you are unable to access your registered email account, then you must contact the person or centre that originally issued your login details. For data security, we are unable to issue your login details over the telephone.

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