Knowledgebase: HELP LOGGING IN
I am getting the message "Login failed for USERNAME"
Posted by Adam Fogo on 03 March 2015 04:36 PM

If you are trying to login with your details and are receiving this message it means that your username and/or your password have not been recognised. Please try the following in order:

  1. Your username and password may be mixture of letters and numbers. You need to ensure that each individual letter or number is typed in correctly. Some letters in your username or password will may need capitalising where appropriate. To do this, hold down the [SHIFT] key on your keyboard at the same time as pressing the letter key.
  2. Pay special care if you are copying the details from an email – you may be inadvertently copying spaces.
  3. If you have more than one OneFile account, please check that you are using the correct username-password combination. Users who have multiple accounts usually have a different number after their username to access a different account.


If you still can't log in, try resetting your password.

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