Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.

There are three ways of signing into Skype:

- Skype name
- Microsoft account (email address or mobile number)
- Facebook

However, only the "Skype name" can be entered in OneFile, as Skype does not recognise email addresses or mobile numbers as a contact.

Note - Office 365 users who sign-in using Skype for Business are unable to initiate calls, chats or video calls through OneFile at the moment.
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