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How do I request a qualification?
Posted by Adam Fogo on 14 November 2017 11:32 AM

As from 14th February 2018, due to quality process changes in the OneFile Customer Service department, all requests for new qualifications must be submitted via our online form on our website.


You can now visit to fill in our online form to request the qualifications you need.

Our online forms allow you to request apprenticeship standards, regulated qualifications (such as NVQs, RQFs and BTECs) as well as bespoke qualifications made just for your centre.


This will make the qualification request process easier for you, and the form ensures that we have all the information we need to process your request as efficiently as possible.


If you have any questions regarding requesting qualifications, please give us a call on 0161 638 3876 to speak with our Customer Service team. You can also email your questions to [email protected].

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How to access user guides
Posted by Adam Fogo on 26 November 2014 11:26 AM

Once you log into your account, you will be able to see a Help icon Help 2013 in the top right corner of every page. 

When you click on the icon, any user guides or videos relevant to the page that you're on will be displayed in a popup:

Help popup

If you can't find what you're looking for, you can search all guides, book onto free online training session (webinar) or contact our Support Team.

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